Terms and Conditions
Please read the Terms and Conditions of Peru Volunteer (PV) carefully. The following terms and conditions are an agreement between you and PV. When you are signing a contract to volunteer with Peru Volunteer, you are agreeing to what is stated below.
We provide the following services
- Volunteer Work & project placement
- Assistance during your whole stay in Peru (24hrs per day in case of emergency)
- Airport pick-up and transfer to volunteer house
The volunteer is solely responsible for arranging and paying for their own travel, specifically including all airfares or other transport costs to and from the host country, as well as any local transport costs. It is the responsibility of the volunteer to carry all necessary documents when traveling abroad. Volunteers are responsible for arranging the appropriate travel documents. Their travel documents must be up to date and valid for traveling in South America.
PV does not provide insurances of any kind. Travel insurance is mandatory for each volunteer, and the volunteer will purchase this prior to departing on the trip. The volunteer is responsible for evaluating and determining the type, extent and levels of any insurance coverage they need or desire for their planned volunteer travel period. However, it must cover their entire travel period.
PV does not arrange visas. You are entirely responsible for arranging your visa and extending your visa (including all costs associated therein) and ensuring that it remains valid for the duration of your placement.
Use of Photos and Feedback
By agreeing to the terms and conditions you agree that PV can use your photos and written feedback while at the project to post on its website www.peru-volunteer.com. PV might use such material for marketing/promotion in form of brochure/emails/ or on social media channels or on the website. This includes photos and videos posted on our Facebook page and other social media network sites.
The volunteer has to report his project in written form. This documentation is necessary for lifting the project to a higher level, for the future volunteers, for PV and the cooperation partners.
Change of Dates and Duration
If the volunteer changes the start date, PV has to be informed at least 6 weeks before. If not PV have to charge an administration fee of EUR 150,– for each change they make. Program changes within seven days of the volunteer’s start date will incur an administration fee of EUR 250,–
Changes will only be possible if our accommodations provide enough space. This can’t be guaranteed.
The volunteer will receive house keys and if they do not bring their own unlocked phone PV offers a phone during the stay. If the volunteer loses his phone or if it gets stolen, the volunteer has to buy a new one. If a key gets lost or stolen, the volunteer has to pay the costs for changing the locks and for copying all new keys. If a volunteer breaks/damages something that belongs to PV or one of the projects, it will have to be replaced.
Refund and Cancelation
PV reserve the right to end the volunteer agreement with immediate cancellation of your contract with no refund if:
The project where the placement is taking place believes you are not fulfilling your responsibilities and duties or you fail to uphold the responsibilities that you signed up to.
- You are involved in any illegal activities or convicted of any criminal activities during the period of the volunteer placement
- You violate any conditions outlined under “Responsibilities of Volunteers”
- If you have given false information about your medical or mental health condition.
- If the volunteer wants to travel before and/or during project time or Spanish language course, PV gives no refund.
Also no kind of refund will be given if the volunteer want to travel during his stay and project work.
Responsibilities of Volunteers and Code of Conduct
- To be aged at least eighteen years of age at the date the placement begins
- To respect the local culture, customs, and rules
- To arrange, finance and manage your own travel, which includes incoming and return air fare and local transportation. It is your responsibility to carry all necessary documents while you travel overseas
- To be aware of the health risks living and working in Peru. Volunteers are requested to take medical advice and take necessary safety precautions, inoculations and immunizations with respect to the country in which they will be placed
- To bring with you any necessary medications or medical equipment
- To avoid drinking tap water and eating foods purchased from roadside vendors or in inexpensive restaurants. Water sources are polluted in most developing countries so drinking tap water or unboiled water and eating foods from roadside vendors or similar sources might result in illness and parasites. Peru Volunteer and partners will not be responsible for any damages to your health
- It is the volunteer’s responsibility to take travel advice and learn about travel warnings from your government agencies. We will not be responsible for any liability resulting from your failure to take appropriate travel advice
- You take all responsibility to carry out duties for completing the project and attending the project as planned and agreed with Peru Volunteer, our partners and your placement contact
- The volunteer must abide by the projects code of conduct/rules and fulfil the duties assigned to the best of his/her abilities, behaving responsibly at all times and co-operating with other staff/volunteers at the project. The volunteer must inform their project contact of any absence from duties.
- If asked for, the volunteer is required to provide Peru Volunteer and partners with a current and authenticated copy of his/her criminal record report at least 6 weeks before departure as many of our projects are working with children. We can advise on this process.
- You are expected to act within the law, be honest and fair, respect other people (including students), and work to the best standard of your ability.
- Appreciate that teachers have a special duty of care for students, that can not be delegated or transferred to others. Appreciate also that the principal is the spokesperson for the school.
- Appreciate that students have rights and aspirations. Treat students with dignity and respect.
- Observe confidentiality in respect of all information gained through your participation as a volunteer. All information held by schools should be handled with care. Some information is especially sensitive. Sensitive and/or personal information requires additional caution in the way it is treated. For example, volunteers should not discuss nor disclose personal information about students, staff or students’ parents/carers to others.
- Accept and follow directions from the principal/supervisor and seek guidance through clarification where you may be uncertain of tasks or requirements. You may need to familiarise yourself with the department’s policies and guidelines on particular issues.
- Observe safe work practices which avoid unnecessary risks, apply reasonable instructions given by supervisors and report to the supervising staff and school administration any hazard or hazardous practice in the workplace.
- Report any problems as they arise to your supervisor including incidents, injury or property damage.
- Avoid waste or extravagance and make proper use of the resources of the school/department.
The volunteer accepts the responsibilities and risks associated with their agreement to travel to, temporarily live in and provide volunteer services in a developing country. Such travel and volunteer work can be often hazardous and involves a certain degree of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore, PV including any and all of its employees, managers and host families and partners are not liable, to the maximum extent of the law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused directly or indirectly by:
- Emotional injury
- Personal injury
- Illness or disease
- Damage to or loss of property
- Natural disasters
- War or terrorism
- Hostage situations
- Transport Accidents
- Drug and Alcohol Use
Drug and Alcohol Use
The volunteer must abide by the rules put in place by PV, volunteer placement institution and host family in regards to alcohol consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the program with no refund.
In the event of cancellation by the volunteer, the program fee/deposit to the project and your placement that is payable is dependent on the date of receipt of written notice in line with the following:
Notice of cancellation
- More than 12 weeks before departure: 100% refund of program fee/deposit
- 8-12 weeks before departure: 75% refund of the program fee/deposit for the chosen project
- 4-8 weeks before departure 50% refund of the program fee/deposit for the chosen project
- Less than 4 weeks before departure no refund of the program fee for the chosen project
- If a volunteer cancels his or her placement after joining a program or prior to the agreed end date, no refund will be made
All refunds will be made between 60 and 90 days.
PV offers a 7,5% referral, of the total sales price, rewarded for volunteers who refer a friend or family member to volunteer with PV. Returning volunteers are eligible for a 10% discount.
These terms and conditions will be governed by the laws of the Netherlands.