Terms and Conditions

Please read the Terms and Conditions of Peru Volunteer (PV) carefully. The following terms and conditions are an agreement between you and PV. When you are signing a contract to volunteer with Peru Volunteer, you are agreeing to what is stated below.

We provide the following services

• Volunteer Work & project placement
• Accommodation
• Spanish classes
• Assistance during your whole stay in Peru (24hrs per day in case of emergency)
• Airport pick-up and transfer to volunteer house
• Cultural activities

Travel
The volunteer is solely responsible for arranging and paying for their own travel, specifically including all airfares or other transport costs to and from the host country, as well as any local transport costs. It is the responsibility of the volunteer to carry all necessary documents when traveling abroad. Volunteers are responsible for arranging the appropriate travel documents. Their travel documents must be up to date and valid for travel in South America.

Insurance
PV does not provide insurance of any kind. Travel insurance is mandatory for each volunteer, and the volunteer will purchase this prior to departing on the trip. The volunteer is responsible for evaluating and determining the type, extent, and levels of any insurance coverage they need or desire for their planned volunteer travel period. However, it must cover their entire travel period.

Visa
PV does not arrange visas. You are entirely responsible for arranging your visa and extending your visa (including all costs associated therein) and ensuring that it remains valid for the duration of your placement.

Use of Photos and Feedback
By agreeing to the terms and conditions you agree that PV can use your photos and written feedback while at the project to post on its website www.peru-volunteer.com. PV might use such material for marketing/promotion in the form of brochure/emails/ or on social media channels or on the website. This includes photos and videos posted on our Facebook page and other social media network sites.

Modification and Cancellation of Program Arrangements

Modifications and cancellations can only be made by emailing info@peru-volunteer.com

Start Date of the Program: If the volunteer changes the start date, PV must be informed at least 6 weeks before the original start date. Failing to do so will result in an administration fee of EUR 150,– for each change made. Program changes within seven days of the volunteer’s start date will incur an administration fee of EUR 250,–

Changes will only be possible if our accommodations provide enough space. This can’t be guaranteed.

Spanish classes: Changes to the schedule for Spanish classes must be communicated at least one week in advance. Changes made within one week of the scheduled class will not be possible as classes are pre-booked and paid for. Cancellation of booked classes is not possible within 4 weeks of the first class, as classes are pre-booked and paid for.

Accommodation Duration and Departure: It is not possible to leave the accommodation earlier than the agreed-upon duration, as rooms are reserved for the volunteer alone. Additional nights can be added for 15 USD per night, subject to availability.

Refund and Cancellation

In the event of cancellation by the volunteer:

• More than 8 weeks before departure: 85% refund of total program fee (50% refund on the 30%-deposit)
• 4-8 weeks before departure: 70% refund of the total program fee (deposit will NOT be refunded)
• Less than 4 weeks before departure, or AFTER joining the program, or prior to the agreed end date: No refund will be made, as program costs are pre-booked and already paid for.

All refunds will be processed between 60 and 90 days. Costs of the international money transfer for the refund will be paid for by the vollunteer.

No refund will be provided if the volunteer wishes to travel before or during the project time or Spanish language course.

Immediate Cancellation by PV

PV reserves the right to end the volunteer agreement with immediate cancellation of your contract with no refund if:

• The project where the placement is taking place believes you are not fulfilling your responsibilities and duties or you fail to uphold the responsibilities that you signed up for.
• You are involved in any illegal activities or convicted of any criminal activities during the period of the volunteer placement
• You violate any conditions outlined under “Responsibilities of Volunteers”
• You have given false information about your medical or mental health conditions.

If the volunteer doesn´t use the accommodation in a way that is expected, PV reserves the right to cancel the program immediately. Misbehavior or use of drugs within an accommodation is a reason for cancellation with no refund.

Booking and Payments Terms

Reserving your spot in our programs is a simple process, outlined below:

1. Fill out the enrollment form and book your orientation call. The call is no obligation, but an opportunity to ask any questions before booking.
2. Following the processing of your enrollment form, expect to receive a volunteer contract and bank details to submit a 30% non-refundable deposit. Deposits must be completed within two weeks of receiving the payment information.
3. The remaining amount (total program cost minus the initial prepayment) is due on the third day of your program in cash in PEN (soles).
4. Upon receiving your deposit and signed volunteer contract, we will promptly send you a confirmation of the program, proof of payment, and a welcome guide.
5. Please note that the client is responsible for covering the costs associated with international money transfers. Only the net amount received will be considered as payment.

Responsibilities of Volunteers and Code of Conduct

• To be aged at least eighteen years of age at the date the placement begins
• To respect the local culture, customs, and rules
• To arrange, finance, and manage your own travel, which includes incoming and return airfare and local transportation. It is your responsibility to carry all necessary documents while you travel overseas
• To be aware of the health risks of living and working in Peru. Volunteers are requested to take medical advice and take necessary safety precautions, inoculations, and immunizations with respect to the country in which they will be placed
• To bring with you any necessary medications or medical equipment
• To avoid drinking tap water and eating foods purchased from roadside vendors or in inexpensive restaurants. Water sources are polluted in most developing countries so drinking tap water or unboiled water and eating foods from roadside vendors or similar sources might result in illness and parasites. Peru Volunteer and partners will not be responsible for any damages to your health
• To take travel advice and learn about travel warnings from your government agencies. We will not be responsible for any liability resulting from your failure to take appropriate travel advice
• To take all responsibility to carry out duties for completing the project and attending the project as planned and agreed with Peru Volunteer, our partners, and your placement contact
• To abide by the project’s code of conduct/rules and fulfill the duties assigned to the best of his/her abilities, behaving responsibly at all times and cooperating with other staff/volunteers at the project. The volunteer must inform their project contact of any absence from duties.
• If asked for, the volunteer is required to provide Peru Volunteer and partners with a current and authenticated copy of his/her criminal record report at least 6 weeks before departure as many of our projects are working with children. We can advise on this process.
• To act within the law, be honest and fair, respect other people (including students), and work to the best standard of your ability.
• To respect that teachers and project leaders have a special duty of care for students, that can not be delegated or transferred to others. Appreciate also that the principal is the spokesperson for the school.
• To respect that students have rights and aspirations. Treat students with dignity and respect.
• To observe confidentiality in respect of all information gained through your participation as a volunteer. All information held by schools should be handled with care. Some information is especially sensitive. Sensitive and/or personal information requires additional caution in the way it is treated. For example, volunteers should not discuss nor disclose personal information about students, staff or students’ parents/carers to others.
• To accept and follow directions from the principal/supervisor and seek guidance through clarification where you may be uncertain of tasks or requirements. You may need to familiarise yourself with the department’s policies and guidelines on particular issues.
• To observe safe work practices that avoid unnecessary risks, apply reasonable instructions given by supervisors and report to the supervising staff and school administration any hazard or hazardous practice in the workplace.
• To report any problems as they arise to your supervisor including incidents, injury or property damage.
• To avoid waste or extravagance and make proper use of the resources of the school/department.

Indemnity
The volunteer will receive house keys. If a key gets lost or stolen, the volunteer has to pay the costs for changing the locks and for copying all new keys. If a volunteer breaks/damages something that belongs to PV or one of the projects, it will have to be replaced.

Personal Risks
The volunteer accepts the responsibilities and risks associated with their agreement to travel to, temporarily live in and provide volunteer services in a developing country. Such travel and volunteer work can be often hazardous and involve a certain degree of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore, PV including any and all of its employees, managers and host families and partners are not liable, to the maximum extent of the law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused directly or indirectly by:

• Emotional injury
• Personal injury
• Illness or disease
• Death
• Damage to or loss of property
• Natural disasters
• War or terrorism
• Hostage situations
• Transport Accidents
• Drug and Alcohol Use

Drug and Alcohol Use
The volunteer must abide by the rules put in place by PV, volunteer placement institution and host family in regards to alcohol consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the program with no refund.

PV Rewards
PV offers a 7.5% referral of the total sales price rewarded for volunteers who refer a friend or family member to volunteer with PV. Returning volunteers are eligible for a 10% discount.

Privacy Policy
PV and the volunteer agree to the conditions laid out in the Privacy Policy.

Governing Law

Our Contracts are governed by the laws of the Republic of Estonia. The Parties proceed from the valid legal acts of the Republic of Estonia and other acts regulating the mutual relations in matters not regulated in this Contract.

Any dispute, controversy or claim arising out of or relating to this Contract, or the breach, termination or validity thereof will be settled by Harju County Court in the Republic of Estonia as the court of first instance.